RETURNS & EXCHANGES

Return and Refund Policy

Thank you for shopping at Ulady.

If, for any reason, you are not completely satisfied with a purchase, please review our updated policy on refunds and returns.

Interpretation and Definitions

Interpretation

The words with initial capitalization have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Ulady LTD, 71-75 Shelton Street, Covent Garden, London.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Ulady, accessible from https://ulady.net/
  • You means the individual accessing or using the Service or the company or other legal entity on behalf of which such an individual is accessing or using the Service, as applicable.

Your Return Rights

You are entitled to cancel Your Order within 15 days from the date of receiving the Goods. We do not accept returns without a clear and justifiable reason. Our management team reserves the right to refuse any return request if it is determined that there is no valid issue.

Return and Refund Request Process

  1. Log in to your personal account.
  2. Navigate to the “Orders” tab.
  3. Select the order for which you want to request a refund, then click on the “Request Refund” button.
  4. Specify the reason for your refund request and click the “Submit” button.

You can access the Orders page by following this link: Order Page

Conditions for Returns

In order for the Goods to be eligible for a return, please ensure the following:

  • The Goods were purchased in the last 15 days.
  • The Goods are in their original packaging.

Some goods, due to their special characteristics, must meet specific conditions for returns:

  • Swimwear: must include a hygiene label.
  • Underwear: Women’s underwear can be exchanged or returned as long as it is in the same condition it was purchased in and has retained the bag and protective label we sent it in.
  • Boys/Girls Underwear: These items cannot be exchanged or returned except for socks, tights, tops, bodysuits, and undershirts that retain their original packaging.
  • Pajamas: can be exchanged or returned as long as they are in the same condition they were purchased in. For items with a bag, it must be returned in it.
  • Accessories: They must be returned in their original bag or box intact.
  • Perfume: must be returned in the same original packaging, sealed.
  • Cosmetics: must be returned in the same original packaging, sealed.
  • Packages: Items that are part of a package cannot be returned separately.
  • Special packaging and additional accessories: Goods with special packaging (fabric bags, special boxes…) or those with additional accessories, must be returned with them.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Items marked “FINAL SALE” are NOT eligible for Returns or Exchanges.
  • Items marked 50% or more – all sales are final.
  • All Accessories are FINAL SALE and NOT eligible for Returns or Exchanges.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning merchandise to us. You must send the goods to the address we specify, which varies according to the country in which you reside.

Exception: The customer is excluded from bearing shipping costs in the event that the product arrives damaged or the wrong product arrives.

We cannot be held responsible for Goods damaged or lost in the return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: Support@ulady.net

By visiting this page on our website: Contact Us

We hope this updated policy meets your needs and expectations. If you have any further suggestions or changes, please don’t hesitate to let us know.

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